cancel
Showing results for 
Search instead for 
Did you mean: 

Charging Port pushed in

12donutlord
Honored Guest

My son has a meta quest 3.  The charging port has been pushed in and the headset can no longer be plugged in to charge.
 What are my options on fixing this?

3 REPLIES 3

d0gg
Expert Protege

You would want to contact Meta support and ask for warranty repair coverage. Find out if it can be repaired under warranty. https://www.meta.com/help/support/

If it isn’t covered under warranty and if you are good with electronics repair, there are multiple videos on youtube that will show you the steps to repair pretty much anything in the Quest 3.

BUT, repair of the Quest 3 is not an easy task. If you are not skilled at electronics/PC type of repair, I wouldn't risk it.

Quest 3 - v.74 (non-PTC)
PCVR Predator Orion 5k (i7-14700F/64GB/4070Ti Super - Win 11 Pro)
AXE5400 tp-link - Virtual Desktop

Thank you I was able to finally get through to Meta Quest and since the headset is out of warranty they will not repair it.  They did give us an opportunity to buy a refurbished headset or just purchase a new one.

oculusness
Consultant

@12donutlord  in what country are you based. There are services like 'fix my oculus' that repair VR headsets.  It's going to be cheaper than a new headset.

https://www.fixmyoculus.com/?srsltid=AfmBOoo0P2HqOvkH4oHECXfDKP3NTV-0Gm-kpBC-Lo21gI4qZ6XLUlH5

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?