Bro my quest 2 is charging hella slow and I don’t know why I had it for a little over a week and it’s already tweaking first one side my my headset sounded distorted and now my vr won’t even charge normaly it’s been on the charger for 4 hours now and it still isn’t at 10%
Hey @Justakid_lol, and thank you for your patience! First, we want to congratulate you on your new purchase and welcome you to the VR world. It appears that you're having some issues with your headset not charging properly, and the side of your headset feels distorted. We know how crucial it is to have your device working properly so you can fully experience the VR world. No worries; we'd be more than happy to further look into this for you.
First, let's tackle your charging issue. Could you please try the following for us:
Try a different cable or charger.
Make sure you're charging the headset without the facial interface.
Make sure you don't have any third-party accessories or Elite strap with battery charged up to the headset.
Try charging the device from a different wall outlet.
Please let us know if this works for you!
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K so the charger that came with my vr my mom got me stopped working so I had to get a driffent charger a Chromebook one it worked perfectly about the sound problem I fixed it my sweat somehow got trapped inside my headset also can u guys run me a solid and fix the error we’re when I’m using my vr in the dark the vr doesn’t spam the tracking disabled error also why does the oculus run android 4 💀
Thank you for getting back to us! We are glad you have gotten things working. We would be happy to see what can be done regarding the charging cable. Feel free to send us a message from our Profile Page, and we can move forward from there.
We know headset tracking is very important. We recommend using a well lit room as the headsets can have issues with tracking in the dark. For more information about and recommended setups to help with tracking, check out this article: Meta Quest Headset Tracking
"Optimal tracking conditions: In order for the tracking on your headset to work best, your playspace should have bright, even lighting. As a general recommendation, you'll want to have the same amount of light as you would have in the living room when you have guests over. If the lighting in your room is too dark, your headset may lose the ability to use 6DoF tracking."
We hope this information helps. We look forward to hearing from you soon in our DMs regarding your charging cable!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @Justakid_lol. You can purchase BONELABS for standalone Quest 2 Here, or BONEWORKS for PC VR Here. While we cannot provide you a free game, you can keep an eye out for any discounts, promotions, or upcoming sales on our Meta Quest blog.
If you are still having issues with your original charging cable, we would love to investigate further if you would like. Just let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Oh my charger block burned out cuz it was always getting hot a lot so I just got a Chromebook charger and why can’t u provide free games you guys can illtery make the game free if u wantted but ok
Hey again, we would like to have you reach out to us directly regarding your charging cable. You can reach us from our Profile Page at any time. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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We appreciate you reaching out! We've received your PM, and will be with you shortly!
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