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Charging issues with Meta Quest 3

SeniorMarcell411
Honored Guest

My meta quest 3 just randomly started not charging when it was turned on, but when i turn it off it charges. But before i was able to charge it while it being turned on. Please help!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @SeniorMarcell411! Running into charging issues with your Quest 3 is not ideal, and we are happy to work with you in looking into this. So one major thing here. is depending on what you are doing while plugged in, it could still be requiring more power then what it is receiving from the device its charging from. Try connecting from a different charging device/cable to see if that helps with your charging issues. We also recommend to try a different wall outlet or PC from where you are currently charging from. 

 

Hopefully these steps will get you taken care of, but if you need further assistance, please let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, just checking in with your charging issues when using your Quest 3 while plugged in. If you are still having issues, please reach back out and we will be more then happy to look into this further with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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