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Charging port melted

My usbc charging port has melted and most of the time it's caused by a third party charger however it melted while using my link cable for pcvr. Previously I was using a third party cable and had no issue with overheating but for whatever reason using the 80 dollar cable ended my quest 2. I opened a ticket almost a week ago but have yet to receive a response on the issue much less if I can get a replacement headset or cord.


Community Manager
Community Manager

Hello there, @TheHolyFryingPanOfAntioch. Here at Meta Quest, we take health and safety seriously. For us to assist best, could you please send us a private message so we can look into this further? You can send us a private message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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Honored Guest

Did they ever fix your charging port? Mine did the same and they want $160 for another one. If this is a common problem they should replace them for free even after warranty. Such a ripoff I may take to Twitter about this crap