Hey there, Alex369. We appreciate you following up with us over PM regarding this report. We will continue to keep you updated there as more information can be provided as we want these concerns addressed.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Safety is taken seriously, unless you can save money it appears. I just finished a 2 month back and forth with Meta for the same melting port issue. At the very end, when I finally received a shipping label, my conscience got the best of me and I reached out to tell Meta that after my port burned (with my young daughter in the house) I didn’t hear back for awhile so I opened the headset to see if I could replace the port. I wanted to be honest and let them know that before I sent it back. I knew there was a possibility of someone saying I voided the warranty but after the headset almost burned my house down I figured they would return the same amount of courtesy as I showed them. However the difference between us was the conscience part as they quickly told me they canceled the return label and I can “buy a new one”. I’m disgusted!
Thanks for replying and notifying us about the correction of the address. Our team has been notified of your answer. Please let us know if there's anything else we can help you with in the meantime.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I think it is funny you say they replace the Oculus if your port melted. On here they said it is a manufactured problem . They said They need my receipt for proof of purchase because they need to know if it was under warranty. Unfortunately I don’t have my receipt I bought four of them at different times and different places I forgot where I bought this one. So now what do I do.
Here at Meta Quest, we take health and safety seriously and want to get this resolved as quickly as possible. For us to assist you best, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
