12-03-2024 07:57 PM
I purchased my son an Oculus 2 for his 9th bday last year....4 maybe 5months later while charging I smelled burning plastic and looked over to find dark smoke melting plastic and a flame that I quickly extinguished....the occulus Is obviously unusable. My sister sent emails with pics and SN# That was 6 months ago...I have yet to hear anything....I paid cash for it at a Walmart...so I unfortunately do not have the reciept....so there's nothing you can do? My house, my 5 kids could have all been homeless or killed!! And I can't even get a replacement?? THESE are expensive!! Especially for a single mom of 5 kids! Not fair!!
12-03-2024 08:05 PM
Just contact the Walmart store you bought it from. They should have your receipt on file. You may also want to contact meta support as well.
12-03-2024 08:15 PM
Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent: https://metaque.st/Support
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset