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Charging port on Oculus 2 headset caught fire

Pockatron1218
Honored Guest

I purchased my son an Oculus 2 for his 9th bday last year....4 maybe 5months later while charging I smelled burning plastic and looked over to find dark smoke melting plastic and a flame that I quickly extinguished....the occulus Is obviously unusable.   My sister sent emails with pics and SN# That was 6  months ago...I have yet to hear anything....I paid cash for it at a Walmart...so I unfortunately do not have the reciept....so there's nothing you can do?  My house, my 5 kids could have all been homeless or killed!! And I can't even get a replacement?? THESE  are expensive!! Especially for a single mom of 5 kids!  Not fair!!

2 REPLIES 2

TomCgcmfc
MVP
MVP

Just contact the Walmart store you bought it from.  They should have your receipt on file.  You may also want to contact meta support as well.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

MetaQuestSupport
Community Manager
Community Manager

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