Child Account Suspended

[Buddios]

I'm just sick and tired of this, I used to be singing the praises of Oculus Quest... until I tried to get my childs' account working.  What a pile of rubbish this is.  Steps taken so far...

Created a teen account, with the wrong age as I didn't know if we would be able to allow different age games (my mistake for not checking in advance).  This was linked to the parent account.

• This was suspended - ok fair enough, let me put the correct details in then
• I cannot adjust the age at all, full stop.  Not even to a childs' account
• It provides a link for a parent to create a new account for a child
• But we've already created an account using the Childs' email address so this doesn't work!
• I go through the parent account & try to add a family member, it's asking for a small payment on a card to verify.  Should not be a problem, but no it's not accepted.  WHY?  There's no feedback or information! I try 4 cards on two devices.  

So now I have a Teen account that is suspended that I cannot link to a parent account or convert to a childs' account.  It's like you're getting tied up in rope and the knots are getting tighter with every move you make, until you're on the floor helpless.

Please Meta, fix this mess.  I've had enough, and so has my child with their birthday present.  Your processes suck and your user interface doesn't give either the information for next steps, or warnings what may happen if you do the wrong thing.

Edit:  All of my cards have been blocked, yes thankyou Meta great stuff

Edit: I unblocked a card and it went through on PC to the next step (the card must have been blocked whilst on the android meta app as the contacting bank screen went wrong and was hidden).  I now cannot use the childs email address as it is on the blocked account, even though this is what the supplied link asked us to do

[MetaQuestSupport]

Hello there, @Buddios. We know how important it is for our users to set up the appropriate accounts for their children. That's a great way to ensure that your kiddo is protected while they enjoy their time in the VR world. With that being said, we'd be happy to see if we can assist you with this issue. Due to the information we'll need from you to look into things, we ask that you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
 

[Buddios]

😫😫😫😫😫😫

Really! 

Every. Step. Of. The. Way I have issues trying to get this Simple problem resolved. 

Come ON please help!!!  I tried to send one message and received this error

[MetaQuestSupport]

Hey @Buddios! We have received your Private message and will continue to assist you further privately. Thank You!

[aimeem.2024]

Same thing happened to us. my child’s account has been permanently disabled after three months of back and forth Emails and chat. I cannot speak to a person so I have to speak to an AI generated email. Steps to take, which make no sense and are impossible to follow  We’ve spent $100 in games and now we cannot access them and I’m extremely upset. I want to contact corporate if anybody has a number let me know.  

[MetaQuestSupport]

Hello there @aimeem.2024! Thank you for taking the time out your day to share your recent experience. We're sorry this has been an ongoing issue for you and your child. We would love to look into this further for your to find a solution, in order to do so please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

[MetaQuestSupport]

Hello again, aimeem.2024. We just wanted to check in with you and see if you still needed help with the child account issues you were having. If you still need assistance, please feel free to reach back out to us at any time! Have a great day!