01-13-202403:24 AM - last edited on 08-09-202408:24 AM by IKnowYouDidntAskBut
My son’s Child account is unable to establish a wired link connection to PC presumably because his account is not permitted to sign into the desktop app on our PC.
The message presented suggests this is due to app restrictions - however, the parent account is at no time requested to approve the app for use.
How do I allow my Son to log into the desktop app?
Greetings again, @Birdman83ZA! Thank you for the swift response. We're sorry this has been an ongoing issue for you and hopefully these steps can resolve the matter. If you haven't already, here are the steps to locating the 5 digit code once being prompted on the Oculus application:
Place on the Quest 2 headset
Select App Library
Then Settings
Next System
Select About > In this section you will be able to see the "pairing code"
Place that code number in the Oculus app to complete the request
We hope that this information is of help to you. However, if you still need assistance please don't hesitate to reach back out to us. Have an amazing rest of your day!
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Hey again @Birdman83ZA! We just wanted to follow up with you on the issues you were having with the child account. Did you still need assistance with this matter? Talk to you soon! Have a great day!
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Thank you for your latest feedback regarding the pairing code. This solved my original issue regarding casting my child account from the Quest 2 to my phone. Thanks for great support!
That's awesome, @Birdman83ZA! We're glad to hear it! If you're ever in need of a helping hand in the future, please don't hesitate to reach back out and let us know. Take care, and have a lovely rest of your day!
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Hey there, @smithmom.2023! We understand there was some trouble accessing the Meta Quest Link. First, we would want to check that the requirements to use the Meta Quest link have been met. If these are met, we would next want to check the quest link has been properly set up following the steps here. If you should still encounter any issues, please provide a screenshot of the error encountered, as this can help in our investigation.
We look forward to hearing back, and have a great day!
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We are just checking in regarding the Quest link issue. If you still encounter any issues, please reach back out to us with a screenshot of the error encountered, and we can investigate further.
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Hi, what is the reason behind restricting use of Air Link to accounts age 13 or over? Allowing parents to decide seems the most logical choice. This restriction forces parents to either create accounts with false birthday information or allow their child to use their parents account. Seems like a silly restriction to have in effect.
Thank you @HelmetSquad for this important question!
Meta Reality Labs is currently exploring more ways customers can use devices with additional safety, privacy, and age-appropriate protections. For safety reasons, some features available to our mature customers may not be available for our younger users. Air link/Quest is unavailable to any user under the age of 13 to protect them from potential harms of any additional apps accessed by a PC.
The safety and privacy of our users (no matter their age) is imperative to us, and for an outstanding VR experience.
We hope this has shed some light on the restriction, your feedback and ideas are always welcome on our Ideas Forum.
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