Child account use of Meta Quest Link

[HelmetSquad]

My son’s Child account is unable to establish a wired link connection to PC presumably because his account is not permitted to sign into the desktop app on our PC.

The message presented suggests this is due to app restrictions - however, the parent account is at no time requested to approve the app for use.

How do I allow my Son to log into the desktop app?

[MetaQuestSupport]

Hey @HelmetSquad! We see you are having some trouble logging into the desktop Quest app. We want to let you know that your son should be able to log into the Meta Quest desktop app with no issues. We'd love to take a closer look at this. Please provide the details below:

• A screenshot of the error message appearing when your son tried to log into the app.
• Have you tried to uninstall and reinstall the app?
• Are you (the parent account) able to log into the desktop app?
• What troubleshooting steps have you tried already?

We look forward to hearing back from you!

[MetaQuestSupport]

Hey again @HelmetSquad! We haven't heard back and wanted to touch base and see if you were still struggling with logging into the desktop application, or if you were able to get past that point. Please let us know when you can, and provide as many details as possible when you do. Looking forward to your respsonse!

[Birdman83ZA]

Good day,

I'm also experiencing the same issue. I created child accounts for my kids, but I am unable to login to the Meta Quest Link app on my PC with my child's account. Please see the below error:

How can I grant my child account permission to use the Meta Quest Link app?

[MetaQuestSupport]

Hey there, @Birdman83ZA ! Thank you so much for providing that screenshot! With parent-managed accounts, there are many different settings that may be toggled. If you haven't already, be sure to check that the supervised account has permission to access the Meta Quest Link application. To view more information on parental supervision settings, click here.

Through the app, you can adjust parental settings by:

Adjust parental supervision settings on the Meta Quest mobile app.

To adjust your parental supervision settings:

1. Open the Meta Quest mobile app.
2. Tap Menu.
3. Tap Parental Supervision.
4. Tap on your teen’s account.
5. Tap the to access parental supervision settings.

If access is granted but the error message still persists, we would like to invite you to PM us. You can be directed to our support team by simply clicking here. 

Thank you, and we look forward to assisting in any way we can. 

[MetaQuestSupport]

Hey hey! We wanted to check back in and see if the steps we provided you with helped. We'd love it if you'd reach back out and let us know, so we can provide further assistance if needed!

[Birdman83ZA]

Hi there,

Thank you for the information and links you supplied. It helped me find the right settings I was looking for. 
Unfortunately, it seems that I am unable to change the settings for my child's account as he is not 13 years old yet:

I will have to create another account for him with a modified age to achieve this. 

I do have another question as well, can you tell me where I can find the setting to enable casting his sessions on the Quest 2 to the Oculus app on my phone? It seems this is also blocked for child accounts, but it works fine for my own account.

[MetaQuestSupport]

Hey again @Birdman83ZA, so glad to hear we were able to point you into the right direction so you could find the correct settings. In regards to your question about casting your child's sessions, the following link here should give you some information on how to cast. Please let us know if the link provided helped you out, and feel free to reach out if there's any questions or concerns. We are always happy to help!

[MetaQuestSupport]

Hi @Birdman83ZA! We wanted to follow up with you to see if the info provided was of any use to you, and helped you figure things out about casting to a screen. If there are any other questions or concerns please reach back out, we don't mind helping out at all!

[Birdman83ZA]

Hi there,

Thank you for getting back to me and for your information. Unfortunately, I cannot cast from the Quest 2 headset when my child's account is logged in to my phone. I tried following the instructions on the link you sent. I logged into my child's account on my phone on the Oculus application, but when I try and pair the account with my Quest 2 headset and get to the "Look in your headset for a 5-digit code and enter it here." step, there's nothing displayed in my headset, only the menu bar. I'm not sure how to get around this problem.