02-12-2025 07:32 AM
My sons account was acting up, then next thing we knew he was logged out. Now when we try to log him back in to his Account, after entering his email, the next window that comes up prompts him to link a facebook account......we can't refuse it or anything. Therefore he cannot log in. Why would it require a 10 year old to link a Facebook account? Is there a way to log back into a child's account without this step? This is new because we just made his account over a week ago.
3 weeks ago
Hello,
We would love to look into this and get your Son back into the Metaverse.
Are you able to contact us directly so we can get a look over his account and see what is going on with this?
To contact us directly please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Thank you.
3 weeks ago
Hello @marmeta2025
We haven't heard back form you yet regarding this query, if you still need assistance please do not hesitate to get in touch.
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