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Child’s account deleted

Honored Guest

My son started his quest account and I made account to supervise account and turned off age restrictions so my husband could play a game he purchased on the quest without switching accounts,

they requested id to prove age/idenity, I uploaded requested documents and they said the account was scheduled to be deleted… I was unable to access account to put game onto my account…

1. I don’t understand why his account was deleted

2. any way to recover the game or am I out 60 dollars? 



Based off my experience, you are likely out the money. I returned all my kids units after I submitted several forms of ID including my children's birth certificates. Please share your story as much as possible. Good luck with "Customer Service"

Community Manager
Community Manager

Hello @Leahtardo42. We see you have an issue that was taken to support. We understand how important having this account deletion issue addressed is, and we wish to look into this for you! So that we can proceed accordingly, can you please send us a private message with your support case number? We are more than happy to look into this for you. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I did receive an email but never a response after I further explained my issue, problem is not resolved 

Hi there, @Leahtardo42. Thank you for sharing that update. We were able to locate your "private message" and we'll be working and responding to you there. Thanks again and we'll talk to you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

When I try to respond to your private message it tells me I have exceeded my number of messages and I haven’t even sent one.

costumer service is disappointing 



this is the response I get every time I try to reply to said private messages.


like I said disappointing 

Hey there, @Leahtardo42. We appreciate this image of the error you're receiving. With us not being able to speak privately to gather more details regarding your son's account, we will be getting in touch with your support agent via email to continue working with you to review the account. While awaiting, please keep an eye on your spam and junk folders, as at times our emails can be misrouted. Of course, if nothing is received within the next 24 hours, do let us know! We want to make sure you're all set!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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