My daughter set up her oculus herself without me realising I needed to set up a parents account first. She then got requests for photo id. We used the link to request parental supervision through my meta account and change her date of birth to the correct one which now shows she 12. However they have not suspended her account and it is still requesting photo id that she doesn’t have. Her link has vanished from my parental supervision too. She’s distraught as has now lost games she’s paid for with Christmas gift money. How can we get it back.
I'm facing the same issue. The fact that there has been no response from them shows how lousy this company is. Good luck trying to actually speak to a human. As soon as someone finds a phone number for Meta, they disconnect it. They don't want to be bothered.
Unfortunately, I have no help to offer but am dealing with a similar situation on my end and just want to express how poorly Meta has been handling this (ie. "not making any attempts whatsoever to resolve the problem"). A human being could easily address these issues but there's no way to speak to one. I've opened several customer support tickets and have yet to see a single reply to any of them.
Same thing has just happened to us! After us , just seen this on their own help pages and this has not happened! Just immediate suspension no converting account like they say, been holding on for a live agent to talk to for 20 mins…..
If the date of birth provided shows that the person is between the ages of 10 and 12, then the account will need to be changed to a child's Meta account that will be managed by a parent or guardian.
To change an existing Meta account to a child's Meta account:
If an account owner enters a date of birth showing that they're between the ages of 10 and 12, then they will be provided with a link to share with a parent or guardian to invite them to manage their Meta account.
Hey there @Vickylou2210! We have been dashing through the snow and attempting to get to as many people as possible during our busiest time of year, so we appreciate your extended patience through this process! We know how important it is to make some of the best memories right now, and would like for you to send us a PM so that we may take a closer look at this for you as quickly as possible. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you and hope that the new year has found you and your family healthy, happy, and prosperous!
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Wow, I rest my case. This discussion has been going on for some time, and "Meta Community Support" chimes in a week later to tell you to send them a private message??? I sent a private message right after my initial public post over a week ago. Still no response or activity on it, yet you seem intent on deactivating my kid's account in a few days anyway.
This is about the worst customer service I have ever experienced.
Same here, Sent private message and logged a service ticket with "customer services" and was told forwarded on to the department.. havent heard anything since 😕
Same for me too. It's been a over a week of chasing Meta. They did eventually assign me an "account specialist" who disappeared after introducing themselves and has not replied for a several days. Meta are aware of the problem but continue to send suspension warnings while taking zero action to resolve the issue.
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