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Childs account permanently disabled

Tristanhl1306
Honored Guest

My sons account has been permanently disabled. We have tried to send ID, but it was not accepted. What to do? It's getting really frustrating.

Regards

Nana

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Tristanhl1306! We would love to help look into this matter together. In order to look closer into the situation, we'll need to ask for some sensitive information, so please private message us. You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @Tristanhl1306! We noticed that we haven't heard back from you yet. If you still need help with this, please let us know. Just follow the steps in our previous message. We're more than happy to continue looking into the matter together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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