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Chose my profile pic and stuck on grey screen.

x_Metalhead_v
Honored Guest

I made a new oculus account after getting my oculus quest 2 and I was making my profile. After selecting my profile picture the screen went blank and isn't doing anything. I've tried reinstalling/ repairing but nothing is working. All I want to do is play my **bleep** VR headset. Please help and fix this issue. 😞

9 REPLIES 9

Killah12324
Honored Guest

I had this problem yesterday and managed to fix it. In this forum there are download files and steps with how to fix it. https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/...

To summarize

1: Download the Rar file and OTI

2: Use OTI to kill Oculus

3: Use winrar to extract the rar files to C:\Program Files\Oculus\Support

4: Use OTI to reboot Oculus

5: And uninstall and reinstall oculus with the OculusSetup.exe files to bring the drivers up to date.

This helped, hope it helps as well.

Im trying to help people troubleshoot but am on 1% so if i dont respond thats why, sorry.

Not_sus2011
Honored Guest

Having the exact same problem here. Everything is updated, windows, oculus software and rtx2060 super and still having that issue.

Killah12324
Honored Guest

I dont know why it only works for some people, i also have an rtx 2060, all i can say is to just ask oculus support team. Sorry, good luck on finding a fix.

eric.shizzie
Honored Guest

Stupid facebook wanna be programmers need to go back to high school coding class.. How the hell can you brick your product just tryin to do an account setup fek facebook want your info so bad to sell it if they dont get it you cant play ur gd vr.  Takin this piss poor excuse for a product back. Mark Zuk eat a t3rd n choke. 

aLogKid
Honored Guest

I'm new to Oculus and having this issue. Do you frequently have to use non-Oculus supported hacks like the one above to get it to work or are they pretty good with updates? I'm debating whether I should send this thing back.

haley.wright2008
Honored Guest

I'm having the same issue. I've been trying to figure this out all day. Have you found a solution?

AshiqThaha
Explorer
  1. You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
  2. Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
  3. Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
  4. After that, restart oculus app and it should work.
  5. After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!


EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

 

Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg

RaceTopper
Honored Guest

I don't think there is a solution for this 😞