12-16-2023 03:13 AM
I noticed a very high degree of chromatic aberation for everything off center. The more off center, the worse it gets. This is extremely noticeable when browsing for example in the store. Buttons have colored halo's caused by chromatic aberation, and it is completely taking away the experience it should be. Is this software or hardware issue?
12-16-2023 03:50 AM
I don't see this. Maybe your glasses, if using them, are the problem? Also face placement can make difference (up/down, left/right). Otherwise, contact meta support I guess.
12-18-2023 10:44 AM
Howdy, @kgeusens! We've noticed that your Meta Quest 3 is having issues in the display department. We totally get it – a glitchy VR experience can be a real bummer. But fret not, for we're here to help! It's great that @TomCgcmfc pointed out adjusting your face placement, which we also recommend. We've got a few steps up our sleeve that might just do the trick. Let us know if you've tried this:
Keep us posted on how things turn out!
12-19-2023 10:59 AM
Hello, @kgeusens! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!
01-24-2024 02:22 AM
Hello support,
I kind of hoped I would get used to the chromatic aberation, but unfortunately I do not, and the issue is very outspoken.
* Factory reset: done
* Reboots: frequently tried
* Software level: latest
I do not wear glasses, and have played around with positioning/placement/IPD/... and the problem unfortunately remains the same.
Is there anything else you would like me to test? FYI, I do read more and more reports online with some people experiencing the same issue, but have not found any resolution yet.
Thanks for helping out!
01-24-2024 11:28 AM
Hi there @kgeusens! We certainly don't want this to continue pulling you away from the virtual world, so we appreciate you bringing that Quest 3 display issue to our attention! Feel free to shoot us a PM, and we'll take a look into this for you from our side to see what options we have available. Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!
01-25-2024 11:29 AM
Hey, hey @kgeusens! We're checking in to make sure you were able to get that display issue fixed, or if you've run into any further trouble with that at all. No user should have to deal with a distorted screen, and we want to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out with a PM, as we'd love to help!
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