I have a meta oculus 3 and close encounters was one of the first games I played and really liked it. I can no longer play the game because when I launch the game a get a screen that tells me I need to scan my environment but no way to do it. I have done everything except factory reset and it won’t function. How do I get the game back.
Hey @ScubaJEB! Thanks for reaching out to us about this! We appreciate your time and your report on your experience. Just to make sure we're on the same page for the game you're talking about, is the game you're referring to, the Steam VR Experience "Close Encounters" or the Quest 3 Mixed Reality Experience "First Encounters"? We hope to hear back from you soon!
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Hey again @ScubaJEB, we wanted to check up on the clarification for the issues in being unable to scan your environment for a Meta Quest 3 game. If you could get back to us with clarification on the game in reference, we can help look into this further!
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I just downloaded the first encounters game and could not get past the first screen that “scan your area”. I tried a factory reset as well as uninstalling a reinstalling the game and I still could not get the first encounters game to work. I also made sure that the software was up-to-date. Nothing seem to help very frustrated and looking to return the headset.
I have the same issue with the first encounters game. I have tried a factory reset as well as uninstalling and reinstalling the game. I’ve also made sure that the software was up-to-date. Nothing has seem to work.
Hi there! We understand you are reporting issues with one of the games you have downloaded. Is this the only game being affected on your device? If this is the case, we strongly encourage you to contact the developers on their dedicated support channels.
Thank you very much for reaching out!
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Hello again, we just wanted to do a quick follow-up to see if you still required any support with this issue?
We hope to hear back from you soon!
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