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Clothes not loading?

Tajinmulatto
Honored Guest

I just bought a brand new headset. Set it up. Downloaded horizon worlds. I had a headset before so I'm familiar with the game and avatar process. 

my problem is I'm only able to see one page of clothes. Like it's not loading the variety of clothes for females at all. No tops. No bottoms. Just men's sports clothing. No filters are on. I've tried changing on my phone, on the oculus and through the meta quest game itself and same result. None of the clothes are loading. I'm only left with sports clothing. Is this a glitch?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Tajinmulatto! Having limited clothing options for your Horizon Worlds avatar definitely hampers your ability to be creative with your style for the avatar, and not something that should be intended. In this case it is something we would want to make sure to bug report in the Horizon Worlds app, so that it goes to the correct team to investigate. Please follow the steps below to report this:

 

  1. Open the Horizon Worlds app.
  2. Then, while holding both of the controllers, press down simultaneously the A&B buttons on the right controller and the X&Y buttons on the left controller.
  3. Pressing all four buttons will start the process of the bug collection. You can submit details of the issue here.
  4. You can use “key words” to describe their experience, such as:
    • Any error message
    • Location of the issue: ”creator menu settings missing”, “Arena Clash tracking off”, etc.
  5. Once you submit the bug report our engineering team will be able to look into this issue more effectively.

We hope this helps get this resolved quickly, as we want you to be able to express yourself as much as possible through your clothing choices. If you run into any other issues, please reach out and we will be happy to work with you again!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Tajinmulatto! Having limited clothing options for your Horizon Worlds avatar definitely hampers your ability to be creative with your style for the avatar, and not something that should be intended. In this case it is something we would want to make sure to bug report in the Horizon Worlds app, so that it goes to the correct team to investigate. Please follow the steps below to report this:

 

  1. Open the Horizon Worlds app.
  2. Then, while holding both of the controllers, press down simultaneously the A&B buttons on the right controller and the X&Y buttons on the left controller.
  3. Pressing all four buttons will start the process of the bug collection. You can submit details of the issue here.
  4. You can use “key words” to describe their experience, such as:
    • Any error message
    • Location of the issue: ”creator menu settings missing”, “Arena Clash tracking off”, etc.
  5. Once you submit the bug report our engineering team will be able to look into this issue more effectively.

We hope this helps get this resolved quickly, as we want you to be able to express yourself as much as possible through your clothing choices. If you run into any other issues, please reach out and we will be happy to work with you again!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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