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Cloud restore game data requires OS version that doesn’t exist?

Expert Protege

I had been playing a game for a while and got pretty far in it, but the fan stopped working so I have to send the headset back after a factory reset, so I reverted to my previous quest headset to pick up the game from where I left off. Both headsets were on OS v59. When I went to play in my backup headset it picked up the game from a couple of weeks ago, ignoring all of the progress I had recently made. So I went to the cloud restore option in the system preferences and attempted to restore the game, but it says it’s requiring OS v60, which does not exist!


Honored Guest

Got the same problem, tried to push a quest 3 cloud backup onto my quest 2 because of different states of save games, but can’t do that because of „v60 is required“. Hopefully that will be fixed soon 


I have the same problem, can't restore twdss on quest 3 😞

At least it's not just me, so probably an update coming?

Community Manager
Community Manager

Hey @davecotter!  We're super excited to let you know that v60 has started to be rolled out, but it may not be available to all users yet. We know how exciting the world of VR can be, and we definitely want you do dive back in headset first! Be on the look out to for the update to become available. If you are having any other issues or concerns, please don't hesitate to let us now. We're always here to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

too late. i just restored to as late as i could in the game, then re-played the section i had already played. then eventually finished the game.

pretty lame to "require" an OS that doesn't exist in order to use cloud save to move between devices.

Hi there, @davecotter! We're sorry to hear that you had to lose some of your game progress, however, we are pretty glad to hear you were able to beat the game despite this issue. For future reference, we wanted to be sure to share this article with you that details the headset software updates and when they roll out. For more information on Cloud Backups in general, please see here. This is absolutely not an issue we want any user to experience in the future, so we also recommend reporting a bug regarding that update requirement. Our engineers would really appreciate the feedback! Please use these steps to do so:

  1. Open the Meta Quest mobile app.
  2. Shake your phone until the Report a problem screen appears.
  3. Tap Something Isn't Working.
  4. Follow the instructions to submit your bug report.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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