01-12-202401:32 PM - last edited on 02-15-202402:38 PM by BlueberrieSmoothie
I have been trying for two months to get a new controller by purchasing an OOW package for a discounted refurbished price. The link that was sent to me (twice) did not work and Meta is "investigating" the issue. I've inquired repeatedly for an update only to be deferred for 24-48 hours each time. My son has only been able to play with one controller for almost THREE months. This is ridiculous that a technology company can't resolve a technology issue. I will never recommend Meta product or resolution department. I requested a free controller at no charge if it can't be resolved. Why does my son have to suffer at the incompetence of Meta? I've reached out to the executive team as well, and it only fell on deaf ears. I will follow this complaint up on their FB page as well, as any other social media page. Complained with BBB too, not surprisingly, they are not accredited and have an F rating.
Hey thhere! Just wanted to check in and see if you've heard anything from our specialist team lately. We noticed they sent you an email, so if you haven't come across it yet, it might be worth taking a peek in your spam or deleted folders. If you still can't find it, just give us a heads up and we'll gladly send it your way again!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have had an issue my VR right controller and after paying for a replacement direct with Meta and their guidance to do a factory reset and after multiple Chats on the support page I cannot get any help in troubleshooting my issue. Please advise what the complaints procedure is or how I can get actual support to resolve my issue.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
