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Complaint

kirsty.watson.3939
Honored Guest

I want to make a complaint but cannot find where to do it.

I have a suspension threat on my account and they wanted me to prove my age, I have submitted both my credit card and driving license over 5 days ago and have emailed their support team 5 times, with no response.

I have done what they asked in original emails to them but now they are just ignoring me.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, kirsty.watson.3939! We're sorry to hear this happened with you, in this case can you please provide the support case number so we can check it out? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

06979211, thank you

Thank you for providing the case number! We have added a note on your case so the support team can reach out to you asap! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you I will keep an eye out for their response 

You're most welcome, hope this gets fixed and you get back to enjoy your VR! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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