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Complaint

wintersprof
Honored Guest

Ticket # 3705488

I've been on this ticket for 10 entire days and nights now. I've been extremely patient when it came to waiting and answering questions. After the 8th day of talking to me about my issue, I was informed to wait for them to communicate with their team, however it would seem that they didn't put the effort to resolve this quicker within the previous week and seek solutions over the week long period I had already waited. I told them that I understand things can take time, however with how long it had been taking, I wanted to speak to a superior. They reassured me that I knew how I felt, but did not attempt to put me in contact with a superior. They have not gotten back to me in multiple days.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hello, thanks for bringing this to our attention! We noticed that you are still waiting for response for your pending ticket issue. Upon review, we found that your ticket is still open and under review. Due to the severity of this matter, it could take a little longer to get the results you are seeking. We ask that you bear with us a while longer. Your agent should be contacting you soon with a resolution. Thanks in advance for your patience! 🙂 Kindly, 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hello, thanks for bringing this to our attention! We noticed that you are still waiting for response for your pending ticket issue. Upon review, we found that your ticket is still open and under review. Due to the severity of this matter, it could take a little longer to get the results you are seeking. We ask that you bear with us a while longer. Your agent should be contacting you soon with a resolution. Thanks in advance for your patience! 🙂 Kindly, 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

AlanLFC87
Explorer

Feel your pain, I have been waiting 3 months for this specialist team to answer me, not 1! Not a single reply in 3months and thats with me contacting live support at least a dozen times looking help. 

MetaQuestSupport
Community Manager
Community Manager

Hello, thanks for bringing this to our attention. We do not like to hear that you have not being able to get the proper assistance needed. Upon review, we noticed that your ticket is assigned and open with an agent. For updates on the status, please feel free to reach out to your assigned agent. Always let us know if you have questions or concerns. Thanks! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Their customer service is awful. My right controller died within a month of buying the quest 2. They then sent a replacement which also died within a week. No one on the chat can offer any support. They take no responsibility for the fact they sent a faulty product again. They