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Completely black screen when using virtual desktop/laggy and unusable performance in quest link

largan_losan
Honored Guest

I have tried factory resetting my pc and Quest 2, but there is still an issue with Quest link either showing me a completely black screen or, after I tried to fix it via graphics settings to set the OCVR file to power saving, a literally unplayable screen with frequent tears and fps issues. (it is not my spec issues, or my wifi, because I have a 3070 and AMD Ryzen 5900 hs, and my router is quite literally a foot away from my laptop.
what am I doing wrong, or did someone else do something wrong?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @largan_losan. We can definitely understand how concerning it would be to get stuck on a black screen when trying to use your headset with your PC, and we'd be glad to help out! Please reach out to us through a PM and we'll work with you and try to figure this out. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you! 

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MetaQuestSupport
Community Manager
Community Manager

Hey there, @largan_losan. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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