12-26-202202:05 PM - last edited on 08-10-202402:31 PM by WootM4ge
Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this has been VERY frustrating to just be able to look at this paper weight.
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Yup, can confirm, signing up for a Yahoo email and using that worked immediately. The best part is that Yahoo also sends a confirmation number and it comes through no problem, lol. It's pretty sad when a tech company can't figure out how to make email work. Thank you to the person who doesn't work for Meta who can give a solution when their own people can't.
This is NOT SOLVED! i just got my Quest 3 and all my games are locked out coz i cant login to my account! my email doesnt even have any special letters or anything but its not yahoo. I cant change my email to yahoo if i cant even login anyway. What the hell is this crap.
Hello there, @Neeeedles. We understand you are having some issues logging into your account, account access is pretty important for any device, and we would love to help you out! So that we can get some account information to assist, can you send us a message privately from our Profile Page? From there, we would love to assist and get you back into your account!
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Hi, @DuckyMan69! Thank you for reaching out to us today in regards to this issue. We're sorry this issue is ongoing for you and we would love to look into this matter. Shoot us a PM so that we can continue to better assist you with getting this resolved. At this time, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
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Hey again @DuckyMan69! We just wanted to follow up with you on the issues you were having receiving the confirmation code for email change . Were you still experiencing these issues? Hope to talk to you soon! Have a great day!
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I was having a similar issue, where I wasn't able to login to my meta account on my computer because I wasn't receiving the SMS verification code.
I solved it by opening the Oculus/Meta app on my phone (which was already logged in), going to Settings -> Two-factor authentication. I then chose my account from the list and clicked Additional methods and added the ability to use 'Recovery codes' to login (save the codes somewhere safe). I then tried to login again on my computer and selected using a recovery code rather than SMS to verify my account, then typed in one of the recovery codes. This worked for me, I hope it helps anyone else who runs into this issue!
If you're not already logged into your account on the Meta mobile app then there might be another way to add recovery codes to your account but I'm not sure.
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