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Connected to device. Can't provide internet

AllInRei
Honored Guest

I just got my oculus about a month ago and today it started saying "Connected to device. Can't provide internet" but I can use the internet just fine on my phone and anything else but my oculus. I tried everything and my last resort wad factory resetting and once I did it still said it couldnt connect so now I'm stuck on the factory reset page and nothing is working.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @AllInRei! We want to help you in getting back into using your headset as it should be. We will work through the options we have to help resolve those issues. So that we can look into more specific information, what device would you be having issues with? In the mean time though, there are other quick steps that may help with getting your device connected which can be found below.

 

  • Clear the cache on your Bluetooth and internet services.
  • Unpair and repair the headset.
  • Try to connect to a hotspot to see if it is the network you are using and not the headset itself.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @AllInRei! We wanted to check up on you and see if there was any update on the steps we had suggested in the previous post. If you still need help, please reach back out to us, letting us know what steps you have taken and we can help check into this more closely.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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