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Connecting

GertGeertsema
Honored Guest

My son his quest only charges when he tries to connect it.

Does anyone have a solution for this problem ?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! Charging problems are never fun, we would love to get this sorted out for you and your family! We have a couple suggestions that may help get your device feeling back up to 100%:

  • Charge the headset for at least 2 hours, make sure the headset is either off or in a sleep state
  • Try charging using another cable, adapter, or from another outlet
  • Remove any facial interface accessory that may be blocking the proximity sensor

If these steps don't help, please click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

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