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Connection issue to PC on Quest 2.

CiaranJones
Honored Guest

Hi all,

I've been using a cable to connect instead of airlink. Everything was working fine up until today. 

I tried to use the headset when connected and all I get is 3 loading dots. Can anyone help please?

Thank you in advance,

Ciaran.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @CiaranJones! We know how this can interfere with your PCVR experience but no worries, we're here to help! We'd like to gather a few more details before moving forward. Please provide the following information: 

 

  • What troubleshooting steps have you tried?
  • Have you checked the cable for damage? For example bent pins, frays, twists, kinks, etc.
  • Did you try the device on a different PC or USB 3.0 port?

Once this information is sent over, we can further look into this. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @CiaranJones! We wanted to follow up and see if you still needed assistance with using airlink. We'd love to look more into this for you! We'll be patiently waiting for your response! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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