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Connection issue when using the motherboard's Type-C port for Quest 3

Panyifans
Explorer

Hi everyone

I'm having trouble connecting my Meta Quest 3 to my Windows 11 PC with an ASUS H570-PRO WIFI motherboard Specifically, I can't get the Quest 3 to recognize my motherboard's Type-C USB Gen 2x2 port

I've already tried the following troubleshooting steps 

  • Resetting the Quest 3 to factory settings
  • Updating all device drivers, including the motherboard's chipset driver
  • Replacing the USB-C cable with a certified high-speed one
  • Trying different USB ports on my PC
  • Resetting my motherboard's BIOS to default settings and updating to the latest BIOS version

However, none of these solutions have worked Strangely, I can connect the Quest 3 to my PC through a USB-C hub and achieve a stable connection with speeds up to 2.8Gbps on Meta Quest Link

I suspect there might be a compatibility issue between the Intel H570 chipset and the Quest 3, or perhaps a specific setting on my motherboard that needs to be adjusted

Furthermore, I conducted a test on my brother's PC, which is equipped with an ASUS B550 Plus motherboard The Quest 3 functioned without any problems

I've already made sure that all drivers are up-to-date and that my motherboard's BIOS is the latest version

Any suggestions or solutions would be greatly appreciated

Thanks in advance for your help

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