I plug my Quest 2 in to charge. The charging light goes from White to Red. I leave it plugged in overnight and the light USED to change from RED to GREEN. Now it stays a constant RED. But...it still charges.
Should I be concerned?
I am only using the cord and charger that came with the headset.
Hello @CanyonVR! We would love to help you with the charging status on your headset. We always want to make sure our users have the smoothest experience in the world of VR and we understand a contact red light can change that experience since your are unsure of the actual charging status. Lets go ahead and try some basic troubleshooting steps to get this corrected.
If trying to charge from a computer, take note of the following:
Computers typically provide less power than outlets and may require more time to charge.
If the customer is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is defendant on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary greatly between computer models, so we cannot provide assistance with these.
While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
If a known good Cable or Charger resolves the issue, no further troubleshooting is required. Check the Warranty Guidelines for warranty coverage on the accessory
Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
Are You using the Elite Strap with Battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) If so, have them disconnect the Elite Strap with Battery or any third-party accessories and try charging the headset again.
Try charging from a different Source (another PC or different wall outlet).
Has anything spilled liquids on the headset.
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
Factory reset
We hope this information helps. Feel free to reach out to us for further assistance.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We are just following up with you to check and see if you still need help with the charging status on your headset. Feel free to reach out to us anytime, we are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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