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Constantly being kicked back to home screen when trying to play certain games

Cobra3d7
Explorer

As of last night when I try to play certain games (Star Wars Tales from Galaxy and Blade and Sorcery) it loads up for about 15 seconds then I see the 3 oculus loading dots and takes me back to the home screen. 

 

I have read online I need to do a hard reset? How do I do this? Also how do I save current data on all the games I have so far. Any other info would be appreciated!

 

The only thing I can think of different is that when I installed Star Wars Tales from the Galaxy (a few days ago) I was over data storage and it somehow deleted storage to make up for the game (without me doing it). 

 

Thanks!

 

I got a Oculus Quest 2. 

1 ACCEPTED SOLUTION

Accepted Solutions

PITTCANNA
Visionary

Don't do a "FACTORY RESET" where you essentially clear everything on it.

 

Do a hard reboot.  - Turn it on, get to the home, then hold the power button until it reboots.  This should clear the cache.

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26 REPLIES 26

MetaQuestSupport
Community Manager
Community Manager

Hi there, Cobra3d7! We know how it feels to have a solution, but not exactly know how to execute it. No worries, we're here to help! Below we will include the links to our support articles that will explain how to perform a hard restart, a Factory Reset, and how to ensure the Cloud Backup feature is enabled.

If you need any further assistance just let us know! We're always here to help in any way we can. 😊

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

PITTCANNA
Visionary

Don't do a "FACTORY RESET" where you essentially clear everything on it.

 

Do a hard reboot.  - Turn it on, get to the home, then hold the power button until it reboots.  This should clear the cache.

This worked perfectly! Thanks @PITTCANNA 

Thanks! A hard reset fixed the issue! 

When I did that it still didn’t work for me do you have any other solution

I’ve tried this but it doesn’t work

Hey there, @HangryHam. We can definitely understand how concerning it would be to get kicked back to the home screen when opening some games, and we'd be glad to help out however we can! Were you able to try out the troubleshooting that we had posted as well? Additionally, is this happening with all of your games or only specific ones? We'll be looking forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock Knock! Hey @HangryHam, we were in the neighborhood and wanted to check on you. Get back to us if you still need help. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Condor0628
Honored Guest

Anytime I try to load into gorilla tag it shows three dogs and stops working. I tried factory setting deleting it and resetting my oculus and I did everything but it still doesn’t work help me.

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