03-08-2022 08:38 AM
As of last night when I try to play certain games (Star Wars Tales from Galaxy and Blade and Sorcery) it loads up for about 15 seconds then I see the 3 oculus loading dots and takes me back to the home screen.
I have read online I need to do a hard reset? How do I do this? Also how do I save current data on all the games I have so far. Any other info would be appreciated!
The only thing I can think of different is that when I installed Star Wars Tales from the Galaxy (a few days ago) I was over data storage and it somehow deleted storage to make up for the game (without me doing it).
Thanks!
I got a Oculus Quest 2.
Solved! Go to Solution.
03-08-2022 01:07 PM
Don't do a "FACTORY RESET" where you essentially clear everything on it.
Do a hard reboot. - Turn it on, get to the home, then hold the power button until it reboots. This should clear the cache.
03-08-2022 12:53 PM
Hi there, Cobra3d7! We know how it feels to have a solution, but not exactly know how to execute it. No worries, we're here to help! Below we will include the links to our support articles that will explain how to perform a hard restart, a Factory Reset, and how to ensure the Cloud Backup feature is enabled.
If you need any further assistance just let us know! We're always here to help in any way we can. 😊
03-08-2022 01:07 PM
Don't do a "FACTORY RESET" where you essentially clear everything on it.
Do a hard reboot. - Turn it on, get to the home, then hold the power button until it reboots. This should clear the cache.
03-09-2022 05:17 AM
This worked perfectly! Thanks @PITTCANNA
03-09-2022 05:18 AM
Thanks! A hard reset fixed the issue!
09-26-2022 12:43 PM
When I did that it still didn’t work for me do you have any other solution
07-17-2023 11:01 AM
I’ve tried this but it doesn’t work
07-18-2023 11:18 AM
Hey there, @HangryHam. We can definitely understand how concerning it would be to get kicked back to the home screen when opening some games, and we'd be glad to help out however we can! Were you able to try out the troubleshooting that we had posted as well? Additionally, is this happening with all of your games or only specific ones? We'll be looking forward to hearing back from you!
07-19-2023 11:24 AM
Knock Knock! Hey @HangryHam, we were in the neighborhood and wanted to check on you. Get back to us if you still need help.
09-13-2023 07:02 PM
Anytime I try to load into gorilla tag it shows three dogs and stops working. I tried factory setting deleting it and resetting my oculus and I did everything but it still doesn’t work help me.
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