All my purchases are missing after switching to a meta account. The support website seems to be an infinite loop that doesn't actually let me open a ticket. Is there some simple way to just open a ticket with a real person?
did you switch to a Meta account in time? There was a deadline. Oculus accounts that were not migrated to Meta accounts by end of March 2024 were deleted. People got notifications about this.
Or maybe you've accidently created a new account?
Support may still be able to help you restore your purchases.
Send a PM @MetaQuestSupport Click on their name, then click the "send message" button.
Still need help?
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If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
