10-01-2024 01:57 PM - last edited on 10-01-2024 02:00 PM by Eire_Max
We are a college using 106 meta quest devices for education. We continually have to re-log our devices into our meta business account. This interrupts our classes and is very time-consuming for our instructors. How can we avoid having to re-log our devices into our meta business account? This seems to occur anytime the unit goes to sleep and disconnects from the WiFi network.
10-01-2024 02:09 PM
Hi there @GilletteCollegeVR, thank you for reaching out to us.
The team best equipped to help you with your query is our Business Support team. They can be contacted via the following link.
Please reach out to them with any questions or queries you may have. They'd be more than happy to help!
10-01-2024 02:26 PM
This site does not have a link addressing this specific issue, and there is no place to explain so that a real person can respond. I have had the same problem contacting Meta Product Support, Facebook Support, and now the Business Support Team. Our school has made a large investment in this equipment, but it appears that it is not the right product for this type of use.
10-01-2024 02:53 PM
Hi there,
Through that link is a section in the bottom corner to contact us. Once you click on this, you will see a section at the bottom that will allow you to open a ticket with the team!
10-01-2024 03:07 PM
I will give it a try.
Thanks
4 weeks ago
I opened a ticket and requested a solution to our issue. I received an automated response the said volumes were high, and it might take 48 hours to get a response.
It has been a week, and I haven't received a response.
4 weeks ago
Hi again @GilletteCollegeVR,
Could you give us a quick PM with your ticket number and we can look into getting an update for you?
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Talk to you soon!
4 weeks ago
We just wanted to pop back in here and let you know, you can still PM us with your ticket number and we can look into getting an update for you!
3 weeks ago
Thanks for the follow up. I did not receive a ticket number from either of my requests. Let me share with you my experience. After clicking on the link you sent, I was given 3 options:
Delivery, Sales or Tech Support. With Tech Support, It says "If you do not have enterprise support, go here to submit a ticket". Clicking here took me to another page with eleven options. (I am still looking for a dialog box to enter my issue). Working through each option, I was not able to find either a description of my issue, or a dialog box for entering my issue. On the first attempt, I finally received a dialog box by selecting one of my headsets in Headsets and Accessories. Entering my comment did not produce a ticket number.
On my second attempt, I chose Accounts. There was still no option for my issue, but it did ask me if this was helpful. By selecting NO a dialog box appeared and I again entered my issue. Once submitted, it still did not give me a ticket number.
I feel I really need to connect directly with an individual. I don't seem to be making any progress this way.
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