We are a college using 106 meta quest devices for education. We continually have to re-log our devices into our meta business account. This interrupts our classes and is very time-consuming for our instructors. How can we avoid having to re-log our devices into our meta business account? This seems to occur anytime the unit goes to sleep and disconnects from the WiFi network.
This site does not have a link addressing this specific issue, and there is no place to explain so that a real person can respond. I have had the same problem contacting Meta Product Support, Facebook Support, and now the Business Support Team. Our school has made a large investment in this equipment, but it appears that it is not the right product for this type of use.
Through that link is a section in the bottom corner to contact us. Once you click on this, you will see a section at the bottom that will allow you to open a ticket with the team!
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I opened a ticket and requested a solution to our issue. I received an automated response the said volumes were high, and it might take 48 hours to get a response.
It has been a week, and I haven't received a response.
Could you give us a quick PM with your ticket number and we can look into getting an update for you?
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Talk to you soon!
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Thanks for the follow up. I did not receive a ticket number from either of my requests. Let me share with you my experience. After clicking on the link you sent, I was given 3 options:
Delivery, Sales or Tech Support. With Tech Support, It says "If you do not have enterprise support, go here to submit a ticket". Clicking here took me to another page with eleven options. (I am still looking for a dialog box to enter my issue). Working through each option, I was not able to find either a description of my issue, or a dialog box for entering my issue. On the first attempt, I finally received a dialog box by selecting one of my headsets in Headsets and Accessories. Entering my comment did not produce a ticket number.
On my second attempt, I chose Accounts. There was still no option for my issue, but it did ask me if this was helpful. By selecting NO a dialog box appeared and I again entered my issue. Once submitted, it still did not give me a ticket number.
I feel I really need to connect directly with an individual. I don't seem to be making any progress this way.
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