I have had controller drift for a while now and I thought nothing of it until just recently it started getting unbearable, I continuously spin around and cannot hit any of my shots in multiple of my games, I tried to update the drivers by removing the batteries for 10 minutes then putting new ones in but it hasn't worked, please help.
Hey JR_JMR! We understand that you are looking into your warranty options. No worries, we can definitely point you in the right direction. We do offer warranty options regardless of who you received your device from. Since you did receive a 3 year warranty through Best Buy you could try them first, as our warranty options differ from theirs. If you have still have issues you can reach back out to us via support ticket where you will be connected to one of our support specialist who can go over all your options.
So I spoke to best buy about the situation, and they said that the only available option was to trade in the whole headset as they do not sell individual controllers, but I would need the headset with me to trade it in. Now I don't know how that would work because I need my current headset to transfer the data to the new one, so please reach out to me to see if it would be possible to do a data transfer without having my current headset
Hey there @JR_JMR! We understand that you are experiencing joystick drift related issues with both of your controllers. We definitely understand how troublesome that can be and we'd love to get this issue resolved for you as quickly as possible! There are a few things we would like to try to see if the issue can be resolved without having to explore warranty options.
Please perform the following:
Please let us know if any of those troubleshooting steps resolved your issue. We will be standing by just in case further assistance is needed!
I have my receipt from the store and tried to look up the serial number for my controllers yet it said that my warranty expired when it still has another year before its expiration, I got my Oculus Quest 2 in July of 2021 and got a 2-year warranty as well but when I typed in the serial number it said that the warranty expired this year
Thanks for letting us know you're having troubles with getting your replacement controllers. This isn't the type of experience we want you to have, so let's get this sorted out for you! You can reach out to our support team here. Follow these steps:
We hope this helps!