05-01-202411:38 PM - last edited on 05-02-202409:15 AM by BlueberrieSmoothie
So i had basically ordered a controller 2-3 weeks ago. whenever i order the process seemed simple. Whenever my old controller shipped to them they told me a day later to update my payment, i do and it charges my card but it kept my package on hold. Then i had a email saying my order failed now they’re trying to charge me every night around 12 am for 53 when i already payed it and the main part about this is my package to this day is still on hold🤦:male_sign: the customer service dint help at all really i just want my controller man.
Feel free to get in touch anytime @EJEffortless! We are here to help, We would still love to look into in a private message, so that we can keep private information off the public forums!
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Hey there @EJEffortless! We understand how this can affect your VR experience and how important this is to you. Worry not we would love to help anyway we can with this!
To get some more details from you we would need you to send us a PM.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to seeing your PM!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still hanging around, @EJEffortless? If you still need assistance regarding your controller order, please don't hesitate to reach back out! We're always here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
05-03-202411:54 AM - last edited on 05-03-202401:19 PM by TheLegend27
Hi @EJEffortless! Let us know if we've properly understood your problem, you paid for a package that is still on hold that you have not received yet? We'd love to look further into it in a private message, so that we can keep private information off the public forums!
To private message us, please select our name to get to our profile page, or click here. Next, click "Send a Message."
We appreciate your time and patience as we work through this with you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Feel free to get in touch anytime @EJEffortless! We are here to help, We would still love to look into in a private message, so that we can keep private information off the public forums!
To private message us, please select our name to get to our profile page, or click here. Next, click "Send a Message."
We look forward to hearing back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
