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Controller Out of warranty problems

EJEffortless
Honored Guest

So i had basically ordered a controller 2-3 weeks ago. whenever i order the process seemed simple. Whenever my old controller shipped to them they told me a day later to update my payment, i do and it charges my card but it kept my package on hold. Then i had a email saying my order failed now they’re trying to charge me every night around 12 am for 53 when i already payed it and the main part about this is my package to this day is still on hold🤦‍:male_sign: the customer service dint help at all really i just want my controller man.

1 ACCEPTED SOLUTION

Accepted Solutions

Feel free to get in touch anytime @EJEffortless! We are here to help, We would still love to look into in a private message, so that we can keep private information off the public forums!

To private message us, please select our name to get to our profile page, or click here. Next, click "Send a Message."

 

We look forward to hearing back from you soon!

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View solution in original post

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there @EJEffortless! We understand how this can affect your VR experience and how important this is to you. Worry not we would love to help anyway we can with this!

To get some more details from you we would need you to send us a PM. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to seeing your PM! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Still hanging around, @EJEffortless? If you still need assistance regarding your controller order, please don't hesitate to reach back out! We're always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Honestly the help i got was terrible and is still and get my 53 back

Still aint get my 53 or my package “

Hi @EJEffortless! Let us know if we've properly understood your problem, you paid for a package that is still on hold that you have not received yet? We'd love to look further into it in a private message, so that we can keep private information off the public forums!

To private message us, please select our name to get to our profile page, or click here. Next, click "Send a Message."

We appreciate your time and patience as we work through this with you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Feel free to get in touch anytime @EJEffortless! We are here to help, We would still love to look into in a private message, so that we can keep private information off the public forums!

To private message us, please select our name to get to our profile page, or click here. Next, click "Send a Message."

 

We look forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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