01-13-2023 08:59 PM
For some reason my left controller doesn't want to connect. I was playing pavlov and my controller disconnected I took out the battery I put in new ones but nothing worked I updated the headset think old firmware was the problem but it made it worse now the controller will just vibrate then stop like 10 minutes and the White dot that flashes will only flash once and I don't know what to do can someone help me
01-14-2023 09:43 AM
Hey there, @CatBug1315! We see you need a bit of help with your controller. We don't want an inconvenience like this to hinder your time in the VR world. Not to worry. We have a few things for you to try.
Please give these steps a try. If the issue still persists, we recommend connecting with our specialized team here. We'll be able to better assist you with this issue. If you require assistance creating a ticket, please let us know!
01-14-2023 09:44 AM
Here is the link to the page: https://metaque.st/Support
01-16-2023 10:07 AM
Hello, CatBug1315! We just wanted to check in to see if that troubleshooting helped. Please let us know!
01-16-2023 10:26 AM
Unfortunately none of the things you have recommended me have worked so I am planning on buying a new controller
01-16-2023 11:01 AM
Thanks for the update. We would highly recommend that you connect with our specialized team. We can look into possible options for you to get this issue resolved. You can connect with us here. We'll be more than happy to look into this further for you!