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Controller problem

Arnoldas13
Honored Guest

Hello, when playing LESS MILLS BODY COMBAT, after 15 minutes, it shows that the right controller is running low and then shuts off, even though the battery is at 70%. Later, by swapping the batteries, it slowly starts recovering after about 20 minutes. This issue does not occur in other games.

 

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there! 

 

Thank you for taking the time to share your experience and bring this to our attention. We can see that you are experiencing some unusual issues while playing a specific game. Since this is only happening within that particular game. We suggest that you contact the developers to raise the issue you are experiencing for further support. If you find that the issue is happening in other games, etc. Please let us know so that we can investigate this further for you.

 

In the meantime, If you need additional help with your device, you can contact our Support team directly from the official Meta Quest Help Centre website or private message anytime and they’ll be happy to help you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

meta how do i pm you because i have a question

THEKILLER43121
Honored Guest

nevermind

Hi @THEKILLER43121,

 

You can contact us via private message by following these steps:

- Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

-Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello @THEKILLER43121 we were wondering if you were able to contact us through private messaging? We are here to help you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, I contacted the creators of Les Mills Body Combat, and they advised me to uninstall and reinstall their app. They said the issue is most likely caused by an update error. Currently, I have used their app twice without any problems, and everything works fine in other games. Thanks!

 

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