Hey there, @Nicki.6079! We understand you're having some issues with your controllers not pairing with your headset. We definitely know how crucial properly functioning controllers are when trying to enjoy a stellar VR experience, so we'd love to help you out with that! We'd like to ask you a couple questions to get a better idea of where the hiccup is when trying to pair these controllers. If you would, please reply by answering the following questions:
Is there any LED light on the controller? If so, what is the status of the LED? (blinking, solid, or no light at all)
Have you tried changing the batteries in the controllers?
Are there any third-party accessories that may affect power, battery fit, or controller detection?
Have you attempted to reset your controllers?
We'd like to avoid any repetition in troubleshooting this issue. In order to do so, please let us know what troubleshooting steps you've attempted on your end, we look forward to hearing back!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Were these headsets bought through an official retailer as brand new? If not, are they the correct controllers? (Quest 2 has white controllers with a top tracking ring, if the controllers are black they won't work)
Hey, hey @Nicki.6079! We're checking in to make sure you were able to get those controllers working, or if you've run into any further trouble with that at all. No user should have to deal with this for long, and we want to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out, as we'd love to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
These are original controllers. purchased new altogether. used for a considerably long time before they stopped working. we replaced the batteries did a system update got one of the controllers to work again for a short time. Now back to all four no longer working. I am looking for a way to get them repaired or replaced. There is an LED that lights up when buttons are pressed but it just flashes. changed all batteries then got new batteries changed them again. there are no 3rd party accessories. We have attempted to reset them also. At this point one turns on but doesn't connect just blinks others turn on blink while trying to connect then stop after they fail to connect. I am starting the process over and labeling the controllers to know exactly what each is doing.
Hey @Nicki.6079, thanks for getting back to us with that information! We'd love to dig deeper into this with you, but we'll need some information you wouldn't want to post in a public space. Please send us a private message by selecting our name to get to our profile page, or clicking here. Next, click "Send a Message" and we'll be getting back to you shortly! Remember, you must be signed into the community to send private messages. We'll be keeping an eye out for it!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Issue still has not been resolved. I was told I would receive an email from Support) and I never received one extremely disappointed that this is taking so long to resolve
Nicki sobik
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