11-03-202401:43 AM - last edited on 11-03-202406:05 AM by MetaNinjaTurtle
About a few months ago I had to replace the original batteries that came with the oculus quest 2 with AA Kodak extra-life batteries. It worked completely fine and then I stopped using my oculus for a few months and when I come back to it, it’s telling me I need to remake my boundary.
I'm pressing the trigger buttons on both controllers and it’s not letting me press “confirm” on remaking my boundary. I’m stuck on this window and can’t even use my controllers to press “confirm”. Worst part it is, I take out my batteries in my controller, put them back in and the oculus recognizes my controllers are on, it even shows the battery life.
Another thing, I spam the home button hoping it would take me back but instead it pulls up another window, the option for me to report an issue, I try to report but again it doesn’t let me press “confirm” it lets press cancel though??? Which I don’t understand what’s going on ?? My trigger buttons work but just not for the “confirm” button? Someone please help 🙏
Hey there! Thank you for getting in touch with Meta Store Support. We are glad to have you here. We understand how frustrating this situation might be so let us help you solve this issue by answering the following questions:
- Has the tracking worked properly before?
- If you don't mind, what forced you replace the original batteries with the Kodad batteries? If it is worth noting that using non supported/third-party accessories can compromise the state of your devices.
- Are you experiencing this issue with both controllers?
- What other troubleshooting steps have you already performed on your own?
Once again, thanks for sharing this issue with us. Hope to hear back from you.
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Hello again! We just wanted to do a quick follow-up to see if you still needed any support?
We hope to hear back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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