The controllers shoot right through the selections. The selections highlight, but I can't click on them, I see the line from the controller shoot right through the menu items into the background. Help!
12-13-202312:54 PM - last edited on 02-07-202410:35 AM by TheLegend27
Hey there @bozman.769278! We see you are having similar controller issues with SuperNatural. We are wondering if you had a chance to try the troubleshooting steps provided in this thread. If the troubleshooting we provided didn't work out for you, try reaching out to the developer if this is the only app you're seeing this issue in. We appreciate your patience and understanding.
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01-20-202201:19 PM - last edited on 12-20-202208:27 AM by RoastPork
Hello Maxers2012, thank you for reaching out. We noticed that you're experiencing controller issues. We definitely understand how disappointing this can be. Rest assured, we're here to help. First, let's try to unpair and then pairing your controllers again. To do so, click here.
Once that's done, please restart your headset. For instructions on how to restart your headset, please see the steps below:
Log out of your Oculus Companion App.
Log back in.
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
Select Restart. Your headset will turn off and then turn back on.
You should be good to go from here. 🙂 Let us know if you need anything else.
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Hey @knalley! Thanks for trying the steps we gave. We'd love to work with you further with this so please reach out to us HERE, and we'll get your controllers working again. Thanks!
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Hello, @shouldbeworking23. We see you're having problems with your controller, and we'd like to see what we can do to help. Please contact our support channels so that they can gather information about what is wrong and possibly process the controller or headset for advanced errors. You can reach us by following this directory, here.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @PghPoet! We couldn't help but notice that you are reaching out because you are experiencing some issues during gameplay. We hate to hear that any of our users would be experiencing something like that and we would love to help you get this issue sorted out as quickly as possible! Just to gain a little clarity, are you only experiencing these types of issues on Supernatural or have you noticed issues with other games/apps as well? We would like to recommend that you uninstall & reinstall the app to see if it helps to resolve the issue. Please let us know how it goes. We will be standing by just in case further assistance is needed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again @PghPoet! We hope you're doing well, and that Supernatural is running smoothly for you. If you have any troubles, please let us know! We're always here to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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