Hello, I've been having an issue with my Quest 2 for a couple of months now. One day, my controllers suddenly stopped tracking, and I received the "lost tracking" message, rendering them unusable. Since then, I've tried a couple of solutions without success, which I'll list in the order they were attempted:
Unpairing and repairing the controllers. Removing the controllers' batteries for 15 minutes and unpairing them. Factory resetting the Oculus (at this point, I couldn't access anything and couldn't get past the pairing screen). After a couple of months, I tried again. I successfully paired the controllers through the app, but they still aren't tracking. Even if I press buttons, they're not recognized. Every time I pair the controllers, they start vibrating and blinking three times, which I understand to be some error code that I haven't been able to find in the documentation. I understand that the issue might be physical, but what could it be specifically? The headset and its cameras or the controllers?
Hey there, @elvuelodeicaro! Thanks for sharing what's been going on with your controllers. We completely understand how essential the controllers are to our gaming experience, and we'd be happy to investigate this with you.
The steps you've taken so far are an amazing start! To continue this great work, we've listed some questions along with some tips below:
Has your play area changed recently?
We want to ensure the area is well lit without direct sunlight. It is also good to ensure your area is free of small lights such as Christmas lights or LED strips, as well as reflective surfaces such as mirrors, glass, or polished marble.
Have you tried different play spaces?
Testing the controller's reaction in different environments will help us narrow down where the issue is stemming from.
Have you noticed any issues with your controllers or tracking prior to this instance?
Are you using third-party accessories or covers with your device?
If so, have you attempted removing them during troubleshooting?
When does this issue occur? Does it happen only in certain games or environments?
Have you checked the tracking cameras for dirt or dust?
Hi again, @elvuelodeicaro! We're following up to see if you still need assistance. Please feel free to reach out with any questions or concerns, and we'll be happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @elvuelodeicaro! Thank you for providing that information to us. We're sorry this has been an ongoing issue for you. we would love to take as further look to see what may be causing this problem. In order for us to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Are you having a similar experience with your quest 2? If so have you tried these Troubleshooting Solutions?
Let us know how it goes!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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