Recently I started seeing this behavior: When I Power up my Quest 2 from complete shutdown) I feel the controllers vibrate, but when it takes me to the Passthrough screen to confirm boundary settings, neither controller NOR hand tracking is actually active to click one of the selections. I need to do a quick power press to cycle the headset back to menu and back to passthrough before the controllers (or hand tracking) activates to a point where I can make a selection. Any ideas??
Hey there, @Recluse205. Having your controllers in working order is paramount to having a great VR experience. That experience is what we want for all of our users. With that being said, we wanted to share some info about controller tracking, which can be found here, as well as hand tracking, which can be found here. Additionally, here are some troubleshooting steps you can try right now:
Tap the Oculus Quest 2 or Quest headset you currently have paired.
Tap Controllers, then tap the controller that you want to unpair.
Tap Unpair Controller.
Then, once unpaired, replace the batteries and attempt to repair the controllers for the mobile app. If these issues persist, please submit a support ticket here or send us aPM by clicking here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I took these steps and the issue remains. Note that the controllers do pair and work perfectly well (eventually) The issue is that they do not appear to pair when the headset first turns on and displays the passthrough with the CONFIRM BOUNDARY. I need to hit the power button again to do a quick cycle before they are recognized. Hand tracking is similarly not active until cycling the button.
My recollection is that they used to pair immediately upon power up. At this point it is an annoyance but probably not worth further scrutiny if it is not a known issue with the current software build.
Hey there @Recluse205! Thank you for sharing this information with us. Please send us a private message so we can gather more details and assist you further! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Recluse205! We were just checking in to see if you still needed help! Let us know if you have any questions!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
