Controllers not connecting

[FPC76]

Hi all,

Hope you are all keeping well.  Hopefully someone can help me.  I decided about 4 weeks ago to Factory Reset my Quest 3.  There seemed to be a load of…. Left over files I guess from Demos and uninstalled games/apps and I was having a graphical glitch issue too.

Since factory resetting my Quest I have had nothing but issues with the controllers connecting to the Quest.  I Power the quest on, once it boots to the Home Screen I can see my controllers and hand outline (I’m in pass through mode).  I can see the wee cursor dot.  Can see my fingers moving.  I can move the cursor dot about the screen but none of the buttons on both controllers work.  Can’t open anything at all, Games, apps, settings, built in apps nothing.  I can hear the system noise that happens when you click on icons but nothing registers the click.  I have to restart my quest 3 or 4 times before it starts working.  Then the controllers work fine until I shut the Quest down again. 

I have also unpaired and repaired both my left and right controllers multiple times to try an fix it but that doesn’t help.

I know its not my grips (bobboVR ones) or the batteries (changed multiple times) as the controllers do work after restarting the headset a few times and the problem still happens when I remove the grips.

My controllers worked perfectly before the first Factory Reset (I’ve been using the grips with my controllers for a few months now)

I am now on my 3rd Factory Reset in 3 weeks.  The issues is completely putting me off using my Quest.  Hopefully someone here can offer some suggestions to a fix.  (Quest isn’t still in warranty)

[MetaQuestSupport]

Hi there,

Thank you for reaching out to Meta Quest Support regarding your controllers.

We're keen to ensure this is resolved for you, so if you can please get in touch with us over private message, we can help you out!