Quest 2 controllers not pairing. New batteries, unpaired and re-paired. Using the phone app. They say paired but they don’t work. What’s the next step? Factory reset?
Hey, @Clifton52735! We were combing through our posts and noticed that you were having issues with your Quest 2, regarding your controllers not pairing. We wanted to thank you for letting us know what troubleshooting steps you have already attempted.
How long has this been an issue?
Was it ever dropped accidentally?
Were the controllers ever damaged?
So that we ensure we are not leaving anything out, we do have a few other steps for you to try out:
Uninstall and reinstall your app on your phone
Ensure your device is fully charged
Completely turn off your device
Hold the power button and volume down button until a menu appears
Once a menu appears, select the option that says "reboot"
Once that option in highlighted, please press the power button to make the selection
Please let us know how this works out for you, we will be here for you if you need us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, hey! We were just checking in to see how you were doing on this. We want to ensure you get the assistance you need and to let you know we are still here for you if you need us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
