cancel
Showing results for 
Search instead for 
Did you mean: 

Controllers not pairing

Clifton52735
Honored Guest

Quest 2 controllers not pairing. New batteries, unpaired and re-paired. Using the phone app. They say paired but they don’t work. What’s the next step? Factory reset?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey, @Clifton52735! We were combing through our posts and noticed that you were having issues with your Quest 2, regarding your controllers not pairing. We wanted to thank you for letting us know what troubleshooting steps you have already attempted. 

  • How long has this been an issue?
  • Was it ever dropped accidentally? 
  • Were the controllers ever damaged? 

So that we ensure we are not leaving anything out, we do have a few other steps for you to try out:

  • Uninstall and reinstall your app on your phone
  • Ensure your device is fully charged
  • Completely turn off your device
  • Hold the power button and volume down button until a menu appears
  • Once a menu appears, select the option that says "reboot"
  • Once that option in highlighted, please press the power button to make the selection

Please let us know how this works out for you, we will be here for you if you need us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey! We were just checking in to see how you were doing on this. We want to ensure you get the assistance you need and to let you know we are still here for you if you need us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?