Controllers not waking up since the last update

[LiterallyBerzerkFromGuts]

I know I won't get any solution here but I thought I'll waste my time telling you that since the last update, the controllers are not waking up if I put them down for a couple of seconds. Sometimes it's one controller, sometimes even both. Sometimes taking out the battery and putting it back in fixes the issue, sometimes I've got to restart the headset. Batteries are full, I've changed them too. Sometimes the hand tracking will work while the controller doesn't.

Also, even posting this was a pain in the ass because the "This board requires at least one label for each message" thing is bugged. Can you do anything right?

[Das.Bearski]

Have you tried re-pairing them?

[MetaQuestSupport]

Hi There,

We get that it is frustrating that when you are unable to use the controllers as normal after installing and update on the device.

There are a couple things that you can try to resolve the problems you are having with your controllers. 

- Pair and unpair the controllers. How to do this can be found on: Pair and unpair Touch controllers to your Meta Quest.

- Remove any unsupported third-party accessories.

If the issues still persists please perform a factory reset. How to do this can be found on the link: Factory reset your Meta Quest headset.

We hope that this will resolve any problem you are having with your controller!

[MetaQuestSupport]

Hi there,

We just wanted to check in to see if you found the time to have a look at the previous provide steps to see if they could resolve the problems you were having with your controllers.

If you do need more help just let us know!

[skylanet]

I have the same problem after update of the controllers. I hope there will be some sort of a fix, cause this is really annoying.

[MetaQuestSupport]

Hi Skylanet, 

We can certainly take a look at this issue for you. 

We invite you to slide into our DM's, or alternatively, you can reach out to our wonderful Meta Store Support team here. 

We look forward to hearing from you, and getting this amended for you! 

[MetaQuestSupport]

Hey again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch!

[dan.ottawa]

Unpairing and pairing the controllers seems to have fixed the identical problem I was having.

[MetaQuestSupport]

Hey @dan.ottawa Great news! Thanks for letting us know this helped you and sharing it with the community! Please let us know if you run into any other challenges. We're always happy to help!