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Controllers not working in Meta Quest Link

Minifigure05
Honored Guest

Headset: Meta Quest 2

PC: Alienware Aurora R9

  • RTX 2070 Super GPU
  • Intel i7-9700 CPU
  • 32GB HyperX Fury RAM
  • 1TB Crucial NVMe SSD

When entering into Meta Quest Link via Airlink or wired, my controllers are not detected. Steam Link also does not detect my controllers.

Things I have done:

  • Completely uninstalled and deleted all folders for the Meta PC software
  • Uninstalled Steam VR
  • Tried new batteries for the controllers
  • Unpaired and repaired controllers
  • Restarted my PC
  • Restarted my Quest 2

I have been connecting to my PC with my Quest 2 for around 3 years now . The problem only started a couple days ago. The controllers work perfectly fine on standalone apps. It is only when I connect to my PC where the issue occurs.

1 ACCEPTED SOLUTION

Accepted Solutions

I found a solution: It was to factory reset the headset. I am not sure why exactly the issue occurred or why even this fixed it, but I am just happy to be able to use my headset again.

View solution in original post

2 REPLIES 2

Irishzoo
Honored Guest

I have the same issue.  I also had to perform a headset shut down with the button--after pressing the power button, the hand controllers weren't available to access menu buttons outside of link.

Good luck!

I found a solution: It was to factory reset the headset. I am not sure why exactly the issue occurred or why even this fixed it, but I am just happy to be able to use my headset again.

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