Controllers teleporting when playing games

[Gavin.623]

I just got my quest 3and its been fine for a week. I have no 3rd party accessories and lighting and conditions are good. both my controllers keep teleporting away from me, then slowly moving back while i shake them. Please tell me how to fix this.

[MetaQuestSupport]

Hey there, @Gavin.623! Having the controllers teleport is not the best experience and something we can look into together. Please give the steps below a try:

• Ensure the tracking cameras are clean following the maintenance and care guidelines.
• Ensure your environment is free of any obstructions between the tracking cameras and the controllers.
• Remove the battery from the controller for 30 seconds.
• Try replacing the battery with a new one.
• Unpair and pair the controller to the headset.

If you should still encounter the issue after following the steps, please let us know and we can investigate further.

[MetaQuestSupport]

Hey @Gavin.623! We're just checking in to see if these troubleshooting steps have worked for you? 😊

[Gavin.623]

Hi, i have cleaned the cameras, closed the blinds because there is a little but of reflection, changed battery and re-paired the controllers. The problem is still there.

[MetaQuestSupport]

Thank you for getting back to us, @Gavin.623. We would like to invite you to our DM's so we can look further into this for you, and get you back into the Metaverse as soon as possible! 

[Gavin.623]

ok

[MetaQuestSupport]

Thank you, @Gavin.623! We will keep a close eye out for your message, and do our best to get this sorted for you ASAP. 😊

[Gavin.623]

when will you invite me to your dm’s and how do i see it?

[MetaQuestSupport]

Hello, @Gavin.623! 

To send us a DM: 

• Please select our name to get to our profile page, or click here.
• Next, click "Send a Message" to privately message us!

 Please remember, you must be signed into the community first to send us a private message!  We look forward to hearing from you!