cancel
Showing results for 
Search instead for 
Did you mean: 

Controllers will not pair or update firmware

Ben_Starwalker
Honored Guest

After I received an RMA headset, I am unable to pair my original controllers to the headset. I am stuck at the initial setup screen after factory resetting the headset numerous times. I cannot get the controllers to connect as it just gives a message every time I try to pair them that the firmware update failed. At this point I amn 

0 REPLIES 0
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?