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Controllers won't select in some apps

CherryBlossom90
Honored Guest

I've just got a new Quest 3. On the main menu and some apps everything works fine, however, on Horizon Worlds and Beat Saber I can't get past the first screen as I can't select continue. The tracking is fine, it moves up and down, highlights what I'm hovering over etc. it just won't select when I press any buttons. All I can do is open up the menu with the meta button. With Beat Saber I've tried uninstalling and reinstalling the app, and restarting the headset. The software is fully up to date. I'm now at a loss because it works fine otherwise, just not those 2 apps (so far).

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks for confirming that @CherryBlossom90!

 

Users who have faced the same issue reported that using the top triggers at the front of the controllers worked for them. If you have tried this and it still does not work, please send us a private message so that we can look into this in deeper detail with you.

 

Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi @CherryBlossom90!

 

Thank you for reaching out to Meta Quest Support! We understand you're having issues with buttons not selecting when you try to trigger them in Horizon Worlds and Beat Saber. 

 

Here are some troubleshooting steps which can help with non-responsive buttons:

  • Clean the controller
    • Compressed air can be used to remove any debris inside the controller
  • Remove unsupported third-party accessories that may affect button movement or controller detection. For example, controller covers, controller attachments, etc.
  • Remove the battery from the controller for 30 seconds. Try a new battery.
  • Unpair and pair the controller to the headset

We realise that this is not affecting all games and apps, but we would be grateful if you could try these steps before moving onto more advanced troubleshooting.

 

Thanks in advance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've tried those and still not working.

Thanks for confirming that @CherryBlossom90!

 

Users who have faced the same issue reported that using the top triggers at the front of the controllers worked for them. If you have tried this and it still does not work, please send us a private message so that we can look into this in deeper detail with you.

 

Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @CherryBlossom90 we wonder if the problem persists? If you need our help, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We will be happy to help you with the issue. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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