Converting my account has caused Issues

[BabyBat94]

I don't know what else to call this issue. And I am BEYOND frustrated trying to get support from Meta regarding this. 

Basically I have had my headset when it was still called Oculus Quest, instead of Meta Quest (Yes the first one). And back then everything worked fine. I took a long break from playing, not long after it started being Meta Quest and started playing again a few months ago. When I did it popped up saying how accounts were being changed to the new Horizon accounts or some such and my account would be converted. Cool, whatever. But when my account was converted, that's when the issues started.

First of all I lost ALL my purchased games. When I got in touch with Meta regarding this issue they simply said they couldn't find my old account (My old account was linked to my Facebook account, at some point during my break playing I changed the email associated with my Facebook but I gave the agent both my old and new email) so I gave up and bought the game's I wanted to play again. Now, I would like to play with a friend who also has a Meta Quest.

But when I clicked on friends in my headsets home screen it said I needed to set up the account and to go to Meta.com/setup to do so. Okay. So I went to that link on my PC, it asked me to sign it, I did so. Now it wants a code. What code?? My headset is still just displaying the 'Go to Meta.com/setup' message. So I close that message to see if I can find a code anywhere. Nope.

And now seems I have a new issue. Whenever I click Explore it opens up the window fine but as soon as I move my pointer to anywhere in the window, it closes. Only does this with the Explore window. And yes, I have restarted my headset, the issue persists.

So I figure, okay, I'll try and get in touch with support.. Meta Support is a JOKE. I am stuck in an endless loop. I select what sort of issue I'm having and then it pops up with 'No Devices associated with this account' So how have I been buying games and playing then??? I can input the serial number, except it says 'Cannot find a device with that serial number' So my headset doesn't exist???? I have double checked the serial number on the headset itself and the one that's displayed in my Meta Quest app on my phone (Because the app seems to think I own a headset, why does the website disagree?) but still I get the same message. I am beyond confused and frustrated. I just wanna play games with a friend for gods sake! Please can someone help me??

[MetaQuestSupport]

Hi there!

We understand you are having a number of issues regarding your account after it has been migrated to a Meta/ Horizon account.

We want to do whatever we can to help resolve this issue so you can have a positive experience using your device.

Please send us a private message so we can investigate this further.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.