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Cooling fan not working

joshua1289
Level 2

My cooling fan is not working and there is no way to find support. It hasn’t been working since after a few months of owning the quest. I think it should be covered under warranty? I have done all the troubleshooting the site suggests. How do I contact customer support?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @joshua1289. You are in the right place for help! Please click here to open a ticket with support https://metaque.st/Support  

 

Thank you but the option is not their for the fan on the headset. Are you able to offer another solution? I have tried the reset to factory Etc. thank you for your help. 

Hi again! We understand there isn't the option for the fan issue. We would like for you to choose the best option and then provide the details in the ticket.